Consumer Affairs Division advises keep receipts, check toy labels, read hire purchase agreements when Christmas shopping.
Port of Spain, Trinidad & Tobago – In the spirit of Christmas, it can be easy to overspend, especially with tempting deals and flea markets. To help shoppers, the Consumer Affairs Division has issued some important advice.
Keep Your Receipts: Always keep your receipts as proof of purchase. If an item is faulty or not of merchantable quality, you are entitled to a refund, exchange, repair, or credit note.
Check Toy Labels: When buying toys, be sure to check the labels for age recommendations, safety standards, and small parts.
Read HP Agreements: Before signing any Hire Purchase (HP) agreement, read it carefully and ensure you receive a copy. Guarantees for HP items are the same as for cash purchases, meaning you can seek a refund, exchange, or repair if there is a fault.
Know Your Rights: The Consumer Affairs Division also warned that policies stating “No Refund, No Exchange” are illegal. Any violations can be reported to the Division at 800-4277 or via their Facebook page.
